Acute Care Alberta values your feedback. We work directly with acute care providers and organizations to build patient and provider experiences into system-wide improvements. Your voice helps us improve quality of Alberta’s healthcare system.
The following feedback mechanisms are available and involve Acute Care Alberta oversight.
Talk to your healthcare provider directly
Whenever possible we first encourage you to speak with your care team:
Direct your feedback to where you have a concern:
The Indigenous Support Line is an additional resource specifically for Indigenous Peoples seeking culturally sensitive assistance by trained Indigenous Listeners. The Indigenous Support Line is available provincially between 10 a.m. & 6 p.m. Monday to Friday.
If your patient concerns process with your care provider is complete, and you are unsatisfied, you may request to have your concern reviewed by Acute Care Alberta’s Patient Concerns Officer (PCO). The PCO oversees the patient concerns and relations teams for all organizations that fall under Acute Care Alberta.
To start a PCO review, call 1-855-550-2555. Note: the PCO can only investigate your concern once your care provider team/organization’s review is complete.
The Acute Care Alberta PCO review will:
